Terms of service

TERMS OF SERVICE

Last updated: 14 September 2026

Welcome to Truverkhey.

These Terms of Service (“Terms”) govern your access to and use of Truverkhey.store, including the purchase of products from our online store.

Throughout these Terms, “Truverkhey”, “we”, “us” and “our” refer to the operator of Truverkhey.store. “You”, “your” and “customer” refer to any person accessing the website or purchasing products from us.

By using our website or placing an order with us, you agree to these Terms.

Nothing in these Terms is intended to exclude, restrict or override any rights that you have under applicable UK consumer law.

1. ABOUT TRUVERKHEY

Store: Truverkhey
Website: Truverkhey.store
Email: sales@Truverkhey.store

Where required by law, our full trader identity, geographical business address, registration information and VAT details, where applicable, will be made available on our website and/or in the information supplied to customers before entering into a contract.

2. ELIGIBILITY TO USE OUR STORE

By placing an order through our website, you confirm that:

  • You are legally capable of entering into a binding contract;

  • You are purchasing for lawful purposes;

  • The information you provide to us is accurate and complete; and

  • You are authorised to use the payment method submitted with your order.

If you are under 18, you should only make purchases with the involvement and permission of a parent or legal guardian where required.

3. PRODUCTS

We sell men's fashion and related products through our online store.

We take reasonable care to ensure that product:

  • Descriptions;

  • Images;

  • Colours;

  • Sizes;

  • Materials;

  • Specifications; and

  • Other information

are accurate and not misleading.

However, colours may appear slightly different depending on your device, display settings, lighting and other technical factors.

Minor variations that do not materially alter the nature, quality or description of a product may occur.

Nothing in this section affects your statutory right to receive goods that are:

  • Of satisfactory quality;

  • Fit for purpose; and

  • As described.

4. PRODUCT AVAILABILITY

All products are subject to availability.

Placing an item in your shopping basket does not reserve that item.

If a product becomes unavailable after you place an order but before we accept or fulfil it, we will contact you and, where appropriate, cancel the affected item and refund any amount already paid for it.

We will not substitute a materially different product without your consent.

5. PRICES

Product prices will be displayed on the website before you place your order.

Where required by law, prices displayed to UK consumers will include applicable taxes.

Any unavoidable mandatory charges that can reasonably be calculated in advance will be clearly disclosed before you place your order.

Delivery charges, where applicable, will also be disclosed before you complete your purchase.

We will not intentionally conceal mandatory charges or introduce compulsory fees only at the final stage of checkout.

6. PRICING ERRORS

We take reasonable care to ensure that prices are accurate.

Occasionally, an obvious pricing or technical error may occur.

If we discover an obvious error before accepting your order, we may:

  • Contact you and give you the opportunity to purchase the product at the correct price; or

  • Cancel the affected order.

If we cancel an order for which payment has already been taken, we will refund the amount paid.

We will not rely on this clause to change a correctly stated price after a binding contract has been formed merely because the price later becomes commercially inconvenient to us.

7. PROMOTIONS AND DISCOUNTS

From time to time, Truverkhey may offer:

  • Promotional prices;

  • Discount codes;

  • Multi-buy promotions;

  • Free gifts; or

  • Other special offers.

Any specific conditions attached to an offer will be displayed clearly.

Unless stated otherwise:

  • Promotions cannot be exchanged for cash;

  • A promotional code may be limited to one use per customer or order;

  • Promotions may not be combinable; and

  • Promotions may be subject to reasonable stock limitations.

Promotional claims will be presented honestly and transparently.

Your statutory rights are not affected because a product was purchased during a promotion or sale.

8. HOW TO PLACE AN ORDER

The ordering process will normally involve:

  1. Selecting a product;

  2. Choosing the relevant size, colour or other available option;

  3. Adding the product to your basket;

  4. Reviewing your basket;

  5. Entering delivery and billing information;

  6. Selecting your delivery method;

  7. Selecting or entering your payment method;

  8. Reviewing the final price and order details; and

  9. Submitting an order using a button or similar function which makes clear that placing the order involves an obligation to pay.

Before submitting an order, you will have an opportunity to review and correct information entered during the ordering process.

9. ORDER ACKNOWLEDGEMENT AND CONTRACT FORMATION

After you submit an order, we may send an email acknowledging that we have received it.

Unless expressly stated otherwise, an acknowledgement of receipt does not necessarily mean that your order has been accepted.

A binding contract will normally be formed when we expressly confirm acceptance of your order or dispatch the goods, depending on the checkout and order-confirmation process used on our website.

Once the contract has been formed, we will provide confirmation in a durable form, such as email, containing the information required by applicable law.

10. OUR RIGHT NOT TO ACCEPT AN ORDER

Before a contract has been formed, we may decline an order for legitimate reasons, including:

  • The product being unavailable;

  • Payment not being authorised;

  • We cannot deliver to the requested destination;

  • An obvious pricing or description error;

  • Suspected fraud or unlawful activity;

  • Quantity restrictions disclosed before purchase; or

  • Your order otherwise cannot lawfully or reasonably be fulfilled.

We will not refuse orders for unlawful discriminatory reasons.

If payment has already been collected for an order that we do not accept, we will refund the relevant amount.

11. PAYMENT

Available payment methods will be displayed during checkout.

You must provide valid and accurate payment information.

Depending on the payment method, your payment may be:

  • Authorised;

  • Reserved;

  • Collected; or

  • Processed

at different stages of the transaction.

Payment processing may be provided by third-party payment providers.

We do not guarantee that every payment method will always be available.

We will not charge you for optional extras unless you have expressly agreed to them.

12. SECURITY AND FRAUD PREVENTION

We may use reasonable fraud-prevention and payment-verification measures to protect customers and our business.

Where reasonably necessary, an order may be temporarily delayed while payment or order details are reviewed.

Any personal information used for fraud-prevention purposes will be processed in accordance with applicable data-protection law and our Privacy Policy.

13. DELIVERY

Available delivery options and applicable charges will be displayed at checkout or explained in our Shipping Policy.

We will provide customers with appropriate information concerning delivery before the order is placed.

Delivery estimates are estimates unless we expressly agree to a guaranteed delivery date.

Where a specific delivery period has been agreed, we will take reasonable steps to deliver within that period.

Where no delivery period has been agreed, goods will be delivered within the period required by applicable UK consumer law.

Please ensure that the delivery information provided to us is complete and accurate.

14. DELIVERY DELAYS

If delivery is delayed, please contact us at:

sales@Truverkhey.store

Your statutory rights in relation to late delivery remain unaffected.

Where delivery within an agreed period is essential, or where we fail to deliver within an additional appropriate period where one is required, you may have the right to cancel the contract in accordance with UK consumer law.

15. RISK DURING DELIVERY

Where we arrange delivery to a consumer, responsibility for the goods will generally remain with us until the goods come into the physical possession of:

  • You; or

  • A person you have identified to receive them on your behalf.

Different rules may apply where you independently commission a carrier that was not offered or arranged by us.

16. FAILED OR UNCOLLECTED DELIVERY

If delivery cannot be completed because:

  • An incorrect or incomplete address was supplied;

  • Nobody is available to receive the parcel;

  • A parcel is not collected from a collection point; or

  • Delivery is otherwise unsuccessful,

the carrier or our customer service team may provide instructions regarding redelivery or collection.

Any additional charge will only be applied where it is lawful, reasonable and properly disclosed.

This section does not reduce your statutory rights.

17. CANCELLING AN ORDER BEFORE DISPATCH

If you wish to cancel an order before it has been dispatched, contact us as soon as possible at:

sales@Truverkhey.store

We will attempt to stop the order where reasonably possible.

If dispatch cannot be stopped, you may still exercise any applicable statutory cancellation and return rights after receiving the goods.

18. YOUR RIGHT TO CANCEL ONLINE PURCHASES

For most goods purchased online, UK consumers have a statutory right to cancel without giving a reason.

The cancellation period will normally expire 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods.

Different rules may apply where:

  • Multiple goods forming one order are delivered separately;

  • Goods are delivered in multiple lots or pieces; or

  • A statutory exception to cancellation rights applies.

To exercise your right to cancel, you must clearly tell us that you wish to cancel before the applicable cancellation period expires.

Contact:

sales@Truverkhey.store

Further information is available in our Return & Refund Policy.

19. RETURNING GOODS AFTER CANCELLATION

Where you exercise a statutory cancellation right, you must normally return the relevant goods within 14 days after informing us of your cancellation, unless another arrangement is agreed.

Please contact us before returning an item so that we can provide the correct return instructions.

Our Return & Refund Policy forms part of these Terms.

20. RETURN COSTS

Where a customer exercises a change-of-mind cancellation right, the customer may be responsible for the direct cost of returning the goods where this has been properly disclosed before purchase.

Where goods are:

  • Faulty;

  • Damaged;

  • Incorrect;

  • Misdescribed; or

  • Otherwise not in conformity with the contract,

return costs will be handled in accordance with applicable UK consumer law.

21. REFUNDS

Refunds will be provided in accordance with our Return & Refund Policy and applicable consumer law.

Where you validly cancel an entire online order under your statutory cancellation rights, the refund may include the cost of the least expensive standard delivery option offered by us, where required by law.

We are not normally required to refund an additional amount paid because you selected a more expensive delivery option than our least expensive standard option.

Refunds will normally be made using the same payment method used for the original transaction unless another method is expressly agreed and lawful.

22. FAULTY OR MISDESCRIBED GOODS

Under UK consumer law, goods must be:

  • Of satisfactory quality;

  • Fit for purpose; and

  • As described.

If goods fail to meet these standards, you may be entitled to statutory remedies.

Depending on the circumstances, these may include:

  • A refund;

  • Repair;

  • Replacement;

  • Price reduction; or

  • Final rejection.

For many faulty goods, consumers have a 30-day short-term right to reject.

Your statutory rights exist separately from any voluntary return policy or commercial warranty.

For assistance, contact:

sales@Truverkhey.store

23. OUR VOLUNTARY RETURN POLICY

Truverkhey may provide return rights that are more generous than the minimum legal requirements.

Our current return conditions are described in our Return & Refund Policy.

Any voluntary return policy operates in addition to your statutory consumer rights and does not replace them.

24. PERSONALISATION AND OTHER CANCELLATION EXCEPTIONS

Certain products may be excluded from the statutory change-of-mind cancellation right where UK law provides an exception.

These may include, where legally applicable:

  • Goods made to your specifications;

  • Clearly personalised goods;

  • Goods liable to deteriorate or expire rapidly;

  • Sealed goods unsuitable for return for health protection or hygiene reasons once unsealed; and

  • Other products covered by a statutory exception.

These exceptions do not remove legal rights relating to faulty, misdescribed or non-conforming goods.

25. SIZE AND FIT

Size guides are intended to help you select an appropriate size.

Actual fit can vary according to:

  • Product design;

  • Cut;

  • Fabric;

  • Body shape; and

  • Individual preference.

Nothing in a size guide restricts your statutory rights or any return rights provided under our Return & Refund Policy.

26. PRODUCT CARE

Where care instructions are provided with a product, customers should follow them.

We are not responsible for damage caused solely by unreasonable misuse, failure to follow reasonable care instructions or normal wear and tear.

This does not affect your rights where a product was faulty or did not meet legal standards when supplied.

27. CUSTOMER ACCOUNTS

Where customer accounts are available, you are responsible for:

  • Keeping your login credentials confidential;

  • Providing accurate account information; and

  • Informing us if you reasonably believe your account has been compromised.

You must not use another person's account without permission.

We may suspend access where reasonably necessary to protect the account, the website, other users or our business.

28. ACCEPTABLE USE OF THE WEBSITE

You must not knowingly:

  • Use the website for unlawful purposes;

  • Attempt to gain unauthorised access to the website or systems connected to it;

  • Introduce malicious software;

  • Interfere with the website's normal operation;

  • Scrape or extract data in violation of applicable law;

  • Commit or attempt fraud;

  • Impersonate another person;

  • Submit deliberately false information; or

  • Use the website in a manner that infringes the rights of another person.

Nothing in this clause restricts lawful use of the website or rights granted by applicable law.

29. CUSTOMER REVIEWS AND USER CONTENT

Where our website allows customers to submit reviews, photographs, comments or other material, submitted content must:

  • Reflect genuine experiences where represented as a consumer review;

  • Not be knowingly false or misleading;

  • Not infringe intellectual property rights;

  • Not contain unlawful, defamatory or threatening content;

  • Not contain malicious code; and

  • Not violate applicable law.

We will not knowingly commission, publish or manipulate fake reviews in a way prohibited by UK consumer law.

We may moderate or remove content where reasonably necessary for lawful and legitimate purposes.

We will not remove a genuine review solely because it expresses a negative opinion of our products or service.

30. INTELLECTUAL PROPERTY

Unless otherwise stated, all intellectual property rights in the website and its original content belong to, or are licensed to, Truverkhey.

This may include:

  • Brand names;

  • Logos;

  • Product photographs;

  • Graphics;

  • Written content;

  • Website design;

  • Videos; and

  • Other original materials.

You may access and use the website for personal, non-commercial purposes.

You may not reproduce, commercially exploit, distribute or falsely represent our protected material as your own without permission, except where permitted by law.

31. TRADE MARKS

“Truverkhey”, associated branding and logos may be protected by trade mark and other intellectual property laws.

Use of our branding without authorisation does not create any right, licence or ownership interest unless expressly stated.

32. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to websites or services operated by third parties.

These may include:

  • Payment providers;

  • Delivery companies;

  • Social media platforms; and

  • Other service providers.

We are not responsible for the independent content or practices of third-party websites merely because we provide a link to them.

Where a third party performs part of our obligations to you, such as a carrier delivering an order, we remain responsible to you to the extent required by applicable law.

33. WEBSITE AVAILABILITY

We aim to keep the website reasonably available and secure.

However, we cannot guarantee that the website will always be:

  • Available without interruption;

  • Free from temporary errors;

  • Compatible with every device; or

  • Completely free from technical problems.

We may perform reasonable maintenance or technical updates.

Nothing in this clause removes liability that cannot legally be excluded.

34. INFORMATION ON THE WEBSITE

We take reasonable care when preparing website information.

General editorial, styling or informational content is provided for general purposes and should not be treated as professional advice.

Product-specific descriptions that form part of your purchase are subject to your statutory rights, including the requirement that goods correspond with their description.

35. LIABILITY TO CONSUMERS

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing excludes or limits liability for:

  • Death or personal injury caused by negligence where liability cannot lawfully be excluded;

  • Fraud or fraudulent misrepresentation;

  • Breach of rights that cannot lawfully be excluded under the Consumer Rights Act 2015; or

  • Any other liability that cannot legally be excluded or restricted.

If you are a consumer, we are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill, subject to applicable law.

We are not responsible for loss that was not reasonably foreseeable when the contract was entered into, except where the law provides otherwise.

36. BUSINESS LOSSES

Our products and website are primarily intended for consumers.

If you use products or the website for commercial or business purposes, different legal rules may apply.

Nothing in these Terms excludes any liability that cannot legally be excluded.

37. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be treated as being in breach solely because performance is prevented or delayed by circumstances genuinely outside our reasonable control, to the extent permitted by law.

Such circumstances may include:

  • Major transport disruption;

  • Natural disasters;

  • Government restrictions;

  • Serious infrastructure failures;

  • Industrial action not reasonably within our control; or

  • Other exceptional events.

This clause does not remove any statutory cancellation, refund or delivery rights you may have.

38. PRIVACY

We process personal information in accordance with our Privacy Policy and applicable data-protection law.

Our Privacy Policy explains matters including:

  • What information we collect;

  • Why we use it;

  • How it may be shared;

  • How long it may be retained; and

  • Your data-protection rights.

39. COOKIES

Our website may use cookies and similar technologies.

Where consent is legally required before non-essential cookies are placed or accessed on your device, we will request that consent through the appropriate mechanism.

Further details should be provided in our Cookie Policy or Privacy Policy.

40. MARKETING COMMUNICATIONS

We will send electronic direct marketing only where permitted by applicable law.

Where consent is required, you may withdraw that consent at any time.

Marketing messages should provide an appropriate method for unsubscribing.

Transactional communications relating to your orders or account are separate from promotional marketing communications.

41. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect:

  • Changes to the website;

  • Changes to our services;

  • Changes in applicable law;

  • Regulatory guidance; or

  • Reasonable changes to our business practices.

The version applicable to an order will generally be the version in effect when the relevant contract is formed.

We will not use a later version of these Terms to retrospectively remove contractual or statutory rights relating to an existing purchase.

The latest version will be available at Truverkhey.store.

42. TRANSFER OF RIGHTS

We may transfer our rights or obligations under a contract where lawful, provided that doing so does not reduce your contractual or statutory rights.

You may transfer your rights where applicable law permits or where we agree.

43. NO WAIVER

If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we have waived our right to enforce it later.

Similarly, delayed enforcement does not remove any rights you have under law.

44. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed only to the extent necessary.

The remaining provisions will continue to apply where legally possible.

45. THIRD-PARTY RIGHTS

Unless these Terms expressly provide otherwise, a person who is not a party to the contract will not normally have a right to enforce its terms.

This does not affect rights that a third party may have independently under applicable law.

46. COMPLAINTS

If you have a complaint concerning a product, delivery, payment, refund or any other aspect of our service, contact:

Email: sales@Truverkhey.store

Please provide, where applicable:

  • Your full name;

  • Order number;

  • Description of the issue; and

  • Relevant supporting information.

We will aim to deal with complaints fairly and within a reasonable period.

Your statutory rights and any right to seek assistance from an appropriate consumer-protection body remain unaffected.

47. GOVERNING LAW AND JURISDICTION

If you are a consumer, these Terms do not deprive you of mandatory protections available under the law applicable to you.

If you live in England or Wales, the laws of England and Wales will generally apply, and proceedings may be brought before the courts of England and Wales.

If you live in Scotland, you may rely on applicable Scottish consumer protections and bring proceedings before the Scottish courts where legally permitted.

If you live in Northern Ireland, you may rely on applicable Northern Irish consumer protections and bring proceedings before the Northern Irish courts where legally permitted.

Nothing in these Terms limits any mandatory jurisdictional rights available to consumers.

48. STATUTORY CONSUMER RIGHTS

Nothing in these Terms affects your statutory rights.

Relevant UK legislation may include, as applicable:

  • Consumer Rights Act 2015

  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

  • Electronic Commerce (EC Directive) Regulations 2002

  • Digital Markets, Competition and Consumers Act 2024

  • Applicable data-protection and electronic-communications legislation

  • Other applicable UK consumer-protection legislation

If any provision of these Terms conflicts with a mandatory legal right, the mandatory legal right will prevail.

49. CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Truverkhey
Website: Truverkhey.store
Email: sales@Truverkhey.store

For order-related enquiries, please include your order number wherever possible.